Check-in and Check-out.
Guest check-in is guaranteed by 4 p.m. each day. If your room is clean, inspected and ready for an early check-in, we will be happy to provide you with immediate access. If you arrive and your room is not ready to be occupied, we will take down your cell phone number, let you check your luggage with the bell staff, give you access to enjoy the resort and spa amenities, and call you as soon as our room is ready. You must be 18 years of age to rent a room. Proper ID is required at time of check in.
At check-in you will be asked to confirm your check out date. Check-out should be no later than 11 a.m. on your day of departure. We may be able to extend the courtesy of a late check-out if our occupancy is low for the next day. In most cases, however, we need you to check-out on time so we have an opportunity to clean the suite properly for the guest arriving that day. We will not be able to tell you upon arrival if we will be able to extend your check-out. You will need to check with the Front Desk staff on the morning of your check-out date. If a late check-out is available the following fees would apply:
12 p.m. - No additional charge
12 p.m. - 3 p.m. - $50.00
Any stay after 3:00 pm you will be charged a full nights room and tax.
All units are non-smoking. Please use the outside balcony with the balcony door to the unit closed, or a designated smoking area outside of the hotel. A $250.00 cleaning fee will be applied if smoke is detected in your guestroom. Please be courteous to those guests on adjoining balconies.
Pets are not allowed in our guestrooms. If pets are noted in a guestroom, you will be charged a cleaning fee of $250.00.
Resort Amenity Fee
All reservations are subject to a non-negotiable, per room, per night, $16 Resort Amenity Fee (not applicable to most group reservations) that gives you unlimited use of the spa facilities and fitness classes.
Your nightly Resort Amenity charge includes the following:
*Wireless in-room internet access; Admission to our Spa & Fitness Center that includes: unlimited use of steam rooms, sauna, whirlpools, co-ed indoor pool and outdoor exercise / lap pool, unlimited fitness and aerobic classes, unlimited access to cardiovascular and weight training studios, men’s and women’s locker rooms with private lockers, lounges, robes, slippers, showers and grooming amenities, daily delivery of Tampa Bay Times newspaper (if you do not wish to have the paper delivered please notify the front desk and a credit of $0.25 will be placed on your room account daily), unlimited local, 800 and credit card calls in the guest rooms, use of the Business Center including use of copier (up to 20 copies at no charge), unlimited faxing (domestic only, not international), and use of the internet (up to 45 minutes per session), in-room coffee and in-room safes (in most rooms).
*No one under 16 years of age is allowed into the spa facilities.
A few other items:
Package rates were applicable do not include service charges for spa services or food and beverage and will be added at 18% at the time services are rendered. Al la Carte Spa services will also be subject to an 18% service charge upon completion of service. Please keep in mind your reservation is confirmed with your credit card deposit equal to your 1st nights room and tax which will guarantee the first night of your reservation.
If you find it necessary to cancel or change your reservation, you must do so 72 hours or more prior to the reserved date of arrival by 4:00 p.m. If a cancellation or change is made within three days of your arrival, you will forfeit the first night's room rate with all applicable taxes, full deposit for Advance Purchase programs.
We recommend making appointments for spa and/or salon services at least 2-3 weeks in advance to ensure that you will receive the times and services you desire. Should you have any questions regarding your stay, please contact us at 1-888-BESTSPA (1-888-237-8772). For all of your spa or salon services ask for extension 7100. We will make every effort to accommodate any special room requests based on availability.